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WABCO North America Customer Care Center


WABCO’s Customer Care Center provides complete technical support for the comprehensive portfolio of products sold in North America, including well established WABCO technologies, prior Meritor WABCO-branded products, Sheppard steering gears, MICO off-highway products and OptiFlow aerodynamic solutions. This team of over 40 highly knowledgeable professionals is based in the U.S., with headquarters located at WABCO’s Americas headquarters in Auburn Hills, Michigan.

The Customer Care Center also features an Aftermarket Sales Desk to support with service part order processing. Customers can connect with one of WABCO’s inside sales representatives to place a parts order, check the status of an existing order or request pricing information*.

All of WABCO’s customers are invited to contact the Customer Care Center, including dealers, service technicians, distributors and fleets. To reach the Customer Care Center, customers can call (855) 228-3203 or email wnacustomercare@wabco-auto.com (for technical service questions) or wabconaorders@wabco-auto.com (for service parts ordering support). The Customer Care Center is open from Monday through Friday from 8 A.M. to 8 P.M. EST.


To access all literature including maintenance manuals, technical publications, parts catalogs, sales documents, as well as software downloads, please visit our literature page.

To apply for authorization to perform WABCO warranty work, please fill out this Facility Creation Form.

*Prior MeritorWABCO-branded Aftermarket parts must continue to be ordered through Meritor’s Commercial Vehicle Aftermarket (CVA) team as part of WABCO’s exclusive distribution agreement.


 

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